- 01Norwood: UK OpenSpan/CogVoice paid pilot.
- 02Azure-hosted trial. inbound calls, routing, scheduling.
- 03Market: AI voice sees 32% CAGR; 42b by 2034.
Telecommunications software company Norwood Systems (ASX: NOR) has entered into a paid trial agreement with a major UK teleco provider to pilot its OpenSpan AI services orchestration platform and selected CogVoice AI voice applications.
OpenSpan provides a network-facing AI services orchestration layer for telecos, connecting a provider’s voice network and associated operational interfaces with cloud-based AI, speech, and application services including CogVoice.
The trial will be hosted on Microsoft Azure infrastructure to demonstrate a host of AI-enabled voice service capabilities.
These include inbound call handling, known and unknown caller handling using caller ID/direct dial-in and customer-provided datasets, call routing, appointment scheduling, provisioning workflows, administrative controls, reporting, and unit-economics analysis.
Showcasing AI Technology
Norwood founder and chief executive officer Paul Ostergaard said the pilot represents a significant step in validating OpenSpan and CogVoice with a major UK telecommunications provider.
“This paid pilot provides us with a chance to demonstrate OpenSpan as a network-facing AI services orchestration layer in a UK teleco environment, together with selected CogVoice AI applications and interface integrations,” he said.
“It is structured to test integration with the provider’s voice network, provisioning, UK-hosted deployment, operational controls, call handling, scheduling workflows, and the unit economics required for a potential AI voice service launch.”
Total fees to Norwood will be approximately $285,000, payable in instalments on commencement of the contract later this month and upon the achievement of pre-determined milestones over the pilot period.
Voice and Speech Market
Global spend on AI in the teleco industry is expanding at a 32% compound annual growth rate and forecast to climb from $2.7 billion in 2025 to more than $42b by 2034.
Analysts predict that AI‑enabled voice and speech services alone will exceed $64b in annual revenue by 2030.
Norwood’s OpenSpan platform has been designed to seamlessly integrate into most modern telco environments, offering ready-to-deploy voice services and immediate business impacts without complex technical overheads.
The company believes that operators who have already launched AI call‑screening, virtual receptionists, and real‑time translators are “reclaiming minutes – and margins – that would otherwise migrate to over-the-top (OTT) apps”.
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